Privacy Policy

1. Who We Are

Black Country Piperite Plumbing & Heating ("we", "us", or "our") operates the website piperite.co.uk. We are committed to protecting the privacy and security of your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Data We Collect

When you interact with our website, specifically through our contact form, we collect the following information:

• Identity Data (Full Name)
• Contact Data (Email address and Telephone number)
• Service Data (Details of the plumbing or heating issue you provide)

3. How We Use Your Data

We use your data under the lawful basis of Contractual Necessity and Legitimate Interest. This includes:

• Responding to your requests for a quote or information.
• Scheduling appointments and providing plumbing/heating services.
• Communicating updates regarding your service.

4. Data Sharing & Security

We do not sell, rent, or trade your personal data. We use Web3Forms as a third-party processor to securely deliver your form submissions to our email. We have implemented security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (e.g., maintaining records for tax or warranty purposes).

6. Your Legal Rights

Under the UK GDPR, you have the following rights:

• Right of Access: You can request a copy of the data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate data.
• Right to Erasure: You can ask us to delete your data ("the right to be forgotten").

7. Cookies

This website is designed to be privacy-friendly. We do not use tracking or advertising cookies. Any cookies used are strictly necessary for the technical operation of the site.